ISO Quality Management System
At ACTC, we value Service Quality, Accuracy of translation and Customer Satisfaction!
As one of the first translation services companies to achieve ISO 9001 certification in Singapore, ACTC ensures that the quality of the translation process is under control at all stages: from the first response to client's enquiry, to translation, proofreading, typesetting, delivery and follow-up revision.
Client Satisfaction Surveys are performed on a regular basis. Any type of feedback will be recorded, analyzed and measured to improve our Quality Management System and services.
Project flow and Process Management:
- " ACTC has provided very good service. We would like to thank you and your members for
your efficient services."
Panasonic Asia Pacific Pte Ltd
GP-WEB Support Team
- "A working relationship that communicates trust, reliability and efficiency is essential. ACTC has managed to convey all that and working with them is a breeze. ACTC has always delivered quality work promptly and we enjoy this partnership that we have fostered together. Thank you for the exceptional service!"
Nikon Singapore Pte Ltd
Asia Technical Office
- "The services that your company has provided are good and fast, especially in the request for further amendments."
CPF Board, Agency Services
- "I would have no hesitation whatsoever in recommending ACTC Translation Centre. IPIECA has used this organisation over the
last few years and have received first class service. No matter how large or small a project we have received the same high level of professionalism. They have consistency met or even beaten the deadlines that we have set for each project. We just wonder how we could possibly have managed without them."
Paula Lynch, Office Manager