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ISO Quality Management System

At ACTC, we value Service Quality, Accuracy of translation and Customer Satisfaction!

As one of the first translation services companies to achieve ISO 9001 certification in Singapore, ACTC ensures that the quality of the translation process is under control at all stages: from the first response to client's enquiry, to translation, proofreading, typesetting, delivery and follow-up revision.

Client Satisfaction Surveys are performed on a regular basis. Any type of feedback will be recorded, analyzed and measured to improve our Quality Management System and services.

Project flow and Process Management:

Project Commencement  
  Project Manager/ Coordinator  

1.Analyse documents & reference
2.Schedule the progress of project
3.Delegate of responsibilities to each team member

Client to
review & inquiry
  translation Approval  


DTP Specialist
Client to
review & inquiry
    Typesetting Approval
Print Shop
Client to receive Final Format Deliver

  Project sign-off

*Depending on projects, the stages indicated above may skip, iterate, roll-back or overlap.


  • " ACTC has provided very good service. We would like to thank you and your members for your efficient services."

    Cindy Sng
    Panasonic Asia Pacific Pte Ltd
    GP-WEB Support Team
  • "A working relationship that communicates trust, reliability and efficiency is essential. ACTC has managed to convey all that and working with them is a breeze. ACTC has always delivered quality work promptly and we enjoy this partnership that we have fostered together. Thank you for the exceptional service!"

    Karen Lim
    Nikon Singapore Pte Ltd
    Asia Technical Office
  • "The services that your company has provided are good and fast, especially in the request for further amendments."

    CPF Board, Agency Services
  • "I would have no hesitation whatsoever in recommending ACTC Translation Centre. IPIECA has used this organisation over the last few years and have received first class service. No matter how large or small a project we have received the same high level of professionalism. They have consistency met or even beaten the deadlines that we have set for each project. We just wonder how we could possibly have managed without them."

    Paula Lynch, Office Manager
    International Petroleum
    Industry Environmental
    Conservation Association

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Tel: 65-64790098
Fax: 65-63161696

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